No 1 Women's Health
No.1 Women’s Health Appointment Attendance Policy
Attendance Policy
At No.1 Women’s Health, our commitment to exceptional care, respect, dignity, and compassion is unwavering. We value your time and kindly request your cooperation in minimising any possible disruptions to both the clinic and other patients' care. To ensure the smooth and punctual running of appointments, we have established an Attendance Policy aimed at achieving our shared goal.
Appointment cancellation
Once your appointment is confirmed, you will receive a reminder text message before your appointment to remind you of the date and time. Please note that we kindly ask you not to reply to the SMS reminder message for cancelling or rescheduling your appointment.
As a gesture of consideration towards all other patients on our waiting list, we kindly ask that you inform us as soon as you become aware that you won't be able to attend your appointment.
In the event that you need to reschedule or cancel, we request that you contact us with a minimum of 2 business days' notice. Our appointment slots are in high demand, and providing advanced notice will enable another patient to see our doctors.
How to cancel your appointment
We understand that unforeseen circumstances may arise requiring the cancellation of your appointment. We kindly ask that you contact us at 03 9132 9644 during our office hours. If you are unable to reach us directly, please feel free to leave a detailed voicemail message, and we will make it a priority to return your call as soon as possible.
Please note that we kindly ask you not to reply to the SMS reminder message for cancelling or rescheduling your appointment. Direct communication through the provided phone number will ensure that we can efficiently assist you with any necessary changes.
Exceptions to the cancellation policy may apply in certain circumstances. For instance, force major events such as natural disasters or emergencies might permit cancellations without incurring penalties or necessitate alternative arrangements.
Booking fee
At No.1 Women’s Health, a booking fee of $100 will be required to reserve a slot with one of our doctors or specialists.Late cancellations / reschedules & no-shows
In situations where a cancellation, rescheduling, or no-show occurs with short notice, your booking fee will be kept by the clinic, as discussed during the scheduling of your appointment.Late cancellations & reschedules
A cancellation or reschedule is considered late when the appointment is cancelled or rescheduled less than 2 business days before your appointment time. In this case, we will keep the booking fee paid when the appointment is scheduled.No-shows
A no-show is when a patient misses an appointment without cancelling. In this case, we will keep the booking fee paid when the appointment is scheduled.Agreement
While we make every effort to avoid such situations, there may be rare occasions when No.1 Women’s Health reserves the right to reschedule your appointment due to unforeseen circumstances or other factors beyond our control. We understand the inconvenience this may cause and will make every effort to accommodate your needs by offering an alternative appointment as soon as possible. We greatly appreciate your understanding and cooperation.
If you have any inquiries or find the above policy unclear, we kindly ask that you promptly reach out to No.1 Women’s Health for clarification. You can contact us at 03 9132 9644.
